Cadalys is excited to announce the general availability of CareIQ Version 17, marking a transformative leap from a Salesforce AppExchange solution to a comprehensive, enterprise-grade, care management platform. Designed to streamline clinical workflows across diverse healthcare ecosystems, CareIQ empowers organizations to enhance patient care, optimize operations, and scale with confidence.

Building on its proven success in Medicare and NCQA-compliant assessments, care planning, and prior-authorization automation, CareIQ Version 17 expands its capabilities across Care Management, Utilization Management, Behavioral Health, Population Health, and more.

Why CareIQ Version 17

CareIQ prioritizes clinical users at every level, from care and utilization managers to content managers and system administrators. By putting business units in control of evidence-based guidelines and regulatory policies, organizations can accelerate enhancements, reduce reliance on costly IT teams, and improve agility in a rapidly evolving healthcare landscape.

With expanded API capabilities and strategic partnerships, CareIQ integrates seamlessly with industry leaders like MCG, Salesforce, and ServiceNow (coming soon), enabling deeper collaboration and enterprise-scale innovation.

SimCorp Advances Digital Transformation with Cadalys Service Management

🚀 Exciting News! Cadalys, Inc. is thrilled to announce that another customer has gone live with Cadalys Service Management! SimCorp continues to expand their world-class services by partnering with Cadalys to implement a streamlined, transparent ticketing and self-service solution for their 650+ customers, supporting their innovative SimCorp One platform. SimCorp’s mission to offer end-to-end transparency and control, with access to the most innovative, real-time information, is coming to life through Cadalys Service Management.

Cadalys, in partnership with EPAM Systems, enabled Simcorp to go live and start realizing value from their investment in Cadalys Service Management in 6 months.

Espen Midtgaard, SimCorp Product Lead, stated, “This was the best project in my 15 years of deploying Salesforce solutions at SimCorp, bar none.”

CrowdStrike, a prominent cybersecurity firm, recently experienced a significant service outage that impacted many of its customers. This situation highlighted the critical importance of having robust IT Service Management (ITSM) and ITIL practices in place to navigate such disruptions effectively. Here’s a look at how adhering to ITSM and ITIL best practices can mitigate customer facing outages such as CrowdStrike's and help companies manage these situations more efficiently.

Understanding the Context:

CrowdStrike provides crucial endpoint protection services, and an outage in their system can have widespread implications for cybersecurity and operational continuity. When a service disruption occurs, customers are left grappling with the immediate fallout and strategizing on how to maintain security and business operations.

1. Major Incident Management Best Practices: Swift Response and Communication

Incident Management is focused on restoring normal service operation as quickly as possible while minimizing the impact on business operations.

Applications During an Outage:

• Robust monitoring systems enable rapid detection and reporting to quickly identify anomalies or service disruptions, and urgently alert response teams.
• A powerful ITSM/ITIL solution quickly establishes clear communication channels to report and track Incidents. This facilitates faster, more informative, and targeted responses and updates.
• ITSM solutions will track the Incident's status, manage communications with stakeholders, and adhere with regulatory and compliance requirements for documentation of actions taken. This ensures stakeholders are aware of progress and next steps.

Cadalys ist stolz darauf, mit DIGITALL zusammenzuarbeiten, und Enterprise Service Management/ITSM auf der Salesforce Plattform vorzustellen.

Cadalys is proud to be partnering with DIGITALL as we bring Enterprise Service Management/ITSM on Salesforce to the world.

#SalesforceITSM #ESM #ITSM #ITIL #Salesforce

🚀 Exciting News! Cadalys, Inc. is thrilled to announce a recent customer that has taken Cadalys Service Management live! Telenet recently partnered with Cadalys to provide continual service improvement and service delivery to their business customers across Belgium and Luxembourg. Cadalys, working in collaboration with EPAM Systems, supported the Telenet team in their IT Service Management (#ITSM) project. Telenet is the largest provider of cable broadband services in Belgium, comprised of analog and digital cable television, fixed and mobile services to both residential and business consumers, a leader in critical communications and internet services.

🤝 Our collaboration with Telenet resulted in the provisioning of a mature, flexible, scalable and compliant ITSM system built on the Salesforce Service Cloud Platform to bring #ITIL best practices to the Telenet organization, all while adhering to the Telenet company regulations and policies.

Cadalys proudly welcomes Jacqueline Considine as the SVP of EMEA Go-To-Market Strategy & Business Development. Jacqueline will be turbocharging our continued international expansion to meet ever-increasing demand for customers switching to Cadalys Service Management, the #ITSM and #ESM solution built on Salesforce.

Jacqueline has over 25 years of technology and software experience, almost two decades of which has been in the Salesforce ecosystem working with ISV partners and Global System Integrators (GSIs).

Her career has spanned senior leadership roles in enterprise sales, alliances, and strategic consulting with Dell, BMC in partnership with Cisco and Salesforce, Mindtree, Vonage, Copado and, most recently, EPAM. She is #ITIL & DevOps Foundation certified, and is multilingual (English, French, and German).

Cadalys was proud to participate in the 2024 MCG Client Forum with the theme Collaboration Nation.

Cadalys is committed to improving healthcare by bringing the power of CareIQ to UM, CM and Prior Authorization processes to decrease administrative tasks and allow clinicians to practice at the top of their licenses. Ask us about partnering with MCG to bring this to the #Salesforce #HealthCloud platform.