🚀 Exciting News! Cadalys, Inc. is thrilled to announce a recent customer that has taken Cadalys Service Management live! Telenet recently partnered with Cadalys to provide continual service improvement and service delivery to their business customers across Belgium and Luxembourg. Cadalys, working in collaboration with EPAM Systems, supported the Telenet team in their IT Service Management (#ITSM) project. Telenet is the largest provider of cable broadband services in Belgium, comprised of analog and digital cable television, fixed and mobile services to both residential and business consumers, a leader in critical communications and internet services.

🤝 Our collaboration with Telenet resulted in the provisioning of a mature, flexible, scalable and compliant ITSM system built on the Salesforce Service Cloud Platform to bring #ITIL best practices to the Telenet organization, all while adhering to the Telenet company regulations and policies.

Cadalys continues to work with Telenet to expand the ITSM capabilities throughout their organization, including powerful CMDB and Discovery capabilities. We are thankful for the partnership we have forged with Gerd Massaer, Tim Cnaepkens, Peter Willekens and many more within the Telenet team.

Kudos to Troy Cantrell, Madison Leopard, Joshua Wiltberger, Che Lung 龍 自 強, Aksinnia Kapatsevich, Kawaljeet Khaneja, Margaret Mathes and all the other Cadalys, EPAM and Salesforce team members that helped make this fantastic milestone possible.