Cadalys, Inc., a provider of purpose-built applications for the Salesforce platform, has announced that Corporate One Federal Credit Union, a credit union serving credit unions for nearly 75 years, has chosen Cadalys Service Management to enhance service and support for its technology and tools. This solution will empower Corporate One's internal associates—whether working onsite, remotely, or in a hybrid setup—to access critical services anytime, anywhere.

Corporate One has long been a leader in advancing the credit union industry, offering solutions and support that drive revenue growth, member expansion, and operational efficiency. With the adoption of Cadalys Service Management, Corporate One is positioning itself for sustained competitive advantage in the years ahead.

"I talked with Cadalys several years ago and was pleased with the progress they've made on Cadalys Service Management since we last spoke. Cadalys Service Management enables us to replace our existing ITSM solution and bring all our ITIL-based workflows and a powerful CMDB to our Salesforce Service Cloud platform, enabling us to have a unified system to save money and support this solution with existing resources. We are excited to be working with Cadalys." Tim King, VP, IT Governance and Service Delivery, Corporate One Federal Credit Union

Cadalys is excited to announce the launch of an innovative prior-authorization automation solution powered by Cadalys CareIQ. This innovative platform integrates seamlessly with industry leaders like MCG, Salesforce Health Cloud, Salesforce Service Cloud, and, coming in 2025, ServiceNow's Healthcare and Life Sciences Service Management platform. Organizations that adopt the CareIQ Prior-Authorization solution are able to meet the highest regulatory and accreditation standards in healthcare. By enabling instant approval for most submissions and drastically reducing turnaround times for others, Cadalys CareIQ streamlines the prior-authorization process, offering providers an efficient and intuitive user experience.

Member and Provider Benefits

Cadalys CareIQ integrates MCG’s utilization management (UM) guidelines and organization-specific medical policies into a streamlined workflow. Leveraging a robust provider portal, business rules engine, and workflow automation capability to systematize both administrative tasks and medical necessity decision-making, enabling members to receive care more quickly and with higher quality.

As the world of cybersecurity collides with rapid technological advancements, Artificial Intelligence (AI) stands at the crossroads. It is both a groundbreaking defense mechanism against cyber threats and a powerful tool in the hands of malicious actors. The rise of AI-powered cyberattacks presents an evolving challenge that will overwhelm unprepared organizations. Companies like IBM, Cadalys, and PagerDuty are already at the forefront, preparing businesses to withstand this coming storm.

The Evolving Threat to Digital Security

In 2023, we saw an alarming 72% increase in global data breaches compared to the previous year, a trend that's only accelerating. With the growing influence of Generative AI (GenAI), 2024 is set to shatter previous records for cyber intrusions. The stakes are high: companies not only face devastating financial losses and operational disruptions but also long-lasting reputational damage that is difficult to recover from. The threat landscape now extends beyond corporate data to personal employee data, making cybersecurity a critical factor in retaining both customer trust and workforce stability.

Cybercriminals are leveraging AI to outpace organizations by exploiting sophisticated techniques. These range from social engineering and automated phishing to deepfakes and data poisoning, exposing vulnerabilities in unprepared organizations.

SimCorp Advances Digital Transformation with Cadalys Service Management

🚀 Exciting News! Cadalys, Inc. is thrilled to announce that another customer has gone live with Cadalys Service Management! SimCorp continues to expand their world-class services by partnering with Cadalys to implement a streamlined, transparent ticketing and self-service solution for their 650+ customers, supporting their innovative SimCorp One platform. SimCorp’s mission to offer end-to-end transparency and control, with access to the most innovative, real-time information, is coming to life through Cadalys Service Management.

Cadalys, in partnership with EPAM Systems, enabled Simcorp to go live and start realizing value from their investment in Cadalys Service Management in 6 months.

Espen Midtgaard, SimCorp Product Lead, stated, “This was the best project in my 15 years of deploying Salesforce solutions at SimCorp, bar none.”

CrowdStrike, a prominent cybersecurity firm, recently experienced a significant service outage that impacted many of its customers. This situation highlighted the critical importance of having robust IT Service Management (ITSM) and ITIL practices in place to navigate such disruptions effectively. Here’s a look at how adhering to ITSM and ITIL best practices can mitigate customer facing outages such as CrowdStrike's and help companies manage these situations more efficiently.

Understanding the Context:

CrowdStrike provides crucial endpoint protection services, and an outage in their system can have widespread implications for cybersecurity and operational continuity. When a service disruption occurs, customers are left grappling with the immediate fallout and strategizing on how to maintain security and business operations.

1. Major Incident Management Best Practices: Swift Response and Communication

Incident Management is focused on restoring normal service operation as quickly as possible while minimizing the impact on business operations.

Applications During an Outage:

• Robust monitoring systems enable rapid detection and reporting to quickly identify anomalies or service disruptions, and urgently alert response teams.
• A powerful ITSM/ITIL solution quickly establishes clear communication channels to report and track Incidents. This facilitates faster, more informative, and targeted responses and updates.
• ITSM solutions will track the Incident's status, manage communications with stakeholders, and adhere with regulatory and compliance requirements for documentation of actions taken. This ensures stakeholders are aware of progress and next steps.

🚀 Exciting News! Cadalys, Inc. is thrilled to announce our partnership with Magdalene to support their innovative project in the energy sector. Magdalene, a leader in critical communications services, has won a significant contract to deliver vital solutions for their energy sector customer, and Cadalys is proud to be part of this journey.

🤝 Our collaboration with Magdalene underscores our commitment to innovation and excellence in ITSM capabilities to the energy sector and beyond. As a provider of ITIL and ITSM based solutions on the Salesforce Service Cloud, Cadalys will leverage our collective expertise, alongside implementation partner EPAM Systems, to deliver ITIL-compliant, seamless, reliable, and efficient services that will enhance Magdalene’s operations and benefit millions of customers.

🔗 Learn more here: https://www.magdalene.co.uk/latest-news/-magdalene-to-deliver-critical-communications-services-for-national-grid-/

#Cadalys #Magdalene #ITSM #Salesforce #Partnership #Innovation #EnergySector #CriticalCommunications #Excellence

🚀 Exciting News! Cadalys, Inc. is thrilled to announce a recent customer that has taken Cadalys Service Management live! Telenet recently partnered with Cadalys to provide continual service improvement and service delivery to their business customers across Belgium and Luxembourg. Cadalys, working in collaboration with EPAM Systems, supported the Telenet team in their IT Service Management (#ITSM) project. Telenet is the largest provider of cable broadband services in Belgium, comprised of analog and digital cable television, fixed and mobile services to both residential and business consumers, a leader in critical communications and internet services.

🤝 Our collaboration with Telenet resulted in the provisioning of a mature, flexible, scalable and compliant ITSM system built on the Salesforce Service Cloud Platform to bring #ITIL best practices to the Telenet organization, all while adhering to the Telenet company regulations and policies.

Cadalys proudly welcomes Jacqueline Considine as the SVP of EMEA Go-To-Market Strategy & Business Development. Jacqueline will be turbocharging our continued international expansion to meet ever-increasing demand for customers switching to Cadalys Service Management, the #ITSM and #ESM solution built on Salesforce.

Jacqueline has over 25 years of technology and software experience, almost two decades of which has been in the Salesforce ecosystem working with ISV partners and Global System Integrators (GSIs).

Her career has spanned senior leadership roles in enterprise sales, alliances, and strategic consulting with Dell, BMC in partnership with Cisco and Salesforce, Mindtree, Vonage, Copado and, most recently, EPAM. She is #ITIL & DevOps Foundation certified, and is multilingual (English, French, and German).

Cadalys was proud to participate in the 2024 MCG Client Forum with the theme Collaboration Nation.

Cadalys is committed to improving healthcare by bringing the power of CareIQ to UM, CM and Prior Authorization processes to decrease administrative tasks and allow clinicians to practice at the top of their licenses. Ask us about partnering with MCG to bring this to the #Salesforce #HealthCloud platform.

Native IT Service Management (ITSM) delivers a unified employee service and support experience on the Salesforce® platform. Read the full press release...

Cadalys’ Service Management solution drives technology-driven future of work strategies to empower Valet Living’s associates

January 25, 2022 - San Fransisco, CA - Cadalys a provider of purpose-built apps for the Salesforce platform, today announced that Valet Living, a nationally recognized full-service amenities provider to the multifamily housing industry, has selected its Service Management solution to power anywhere, anytime service and support for technology and tools used by internal associates working onsite, remote or hybrid.

Cadalys is honored to be named the 2021 Salesforce Partner Innovation Award winner for Healthcare & Life Sciences, recognizing our transformative work with a global healthcare services company.

Cadalys announced that it has helped a global health services company transform its business by empowering the client to deliver consistent care management and utilization management processes globally, giving clinicians, care managers and reviewers access to research questionnaires, evidence-based guidelines, and automated workflows in a single pane of glass with the CarelQ solution for Salesforce Health Cloud.

For this innovative work, Cadalys has been named a recipient of the Salesforce Partner Innovation Award in Healthcare and Life Sciences. Cadalys was selected for its successful collaboration with a Fortune 500-ranked global health services company, to support interoperability, increase clinical efficiency and improve member outcomes. By consolidating and unifying clinical content and member data, they have standardized and streamlined 100% of care plans and 100% of prior authorizations (the most costly, time-consuming administrative transaction for providers according to the Council for Affordable Quality Healthcare (CAQH)).