Cadalys was joined by Northwest Farm Credit Services for a session on employee and customer engagement at the virtual Dreamforce To You event.

Check out a rebroadcast of the session below to learn how you can integrate service operations seamlessly on Salesforce with native ITSM informed by the ITIL® best practice framework. Clay Morscheck, VP of Technology for Northwest Farm Credit Services, a 4-time winner of the Gallup Exceptional Workplace Award (which recognizes only 38 companies worldwide for excellence in employee and customer engagement) shares how his company launched their service desk with a simplified approach that accelerates speed-to-market, and drives ease-of-use, scalability and flexibility.